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    TERMS & CONDITIONS
    INDONESIA JOURNEY

    Thank you for choosing Indonesia Journey as your travel partner. By making a reservation and using our services, customers acknowledge that they have read, understood, and agreed to be bound by the following Terms & Conditions.

    1. General Terms

    1. Indonesia Journey provides travel-related services including:
      • Domestic and international tour packages;
      • Hotel and accommodation reservations;
      • Transportation and flight arrangements;
      • Airport transfers;
      • Private tours and group tours;
      • Visa assistance and travel document services.
    2. All services provided by Indonesia Journey are subject to the terms, conditions, and policies of third parties, including airlines, hotels, transportation providers, tour operators, and other service suppliers.
    3. Prices, availability, and travel arrangements are subject to change before final confirmation and payment.

    2. Reservation and Booking Confirmation

    1. A booking will be considered confirmed after customers provide complete information and make payment according to the payment schedule provided by Indonesia Journey.
    2. Required customer information may include:
      • Full name as stated on passport/identification document;
      • Passport or identification number;
      • Date of birth;
      • Contact information;
      • Other information required for travel arrangements.
    3. Customers are responsible for ensuring that all submitted information is accurate. Any costs arising from incorrect information provided by customers shall be the customer's responsibility.

    3. Payment Terms

    1. Payment must be made according to the payment schedule and amount specified by Indonesia Journey.
    2. Failure to complete payment within the agreed deadline may result in automatic cancellation of the reservation without further notice.
    3. Any additional costs caused by late payment, supplier price changes, or changes in travel arrangements may be charged to the customer.

    4. Tour Package Prices

    1. Tour package prices may vary depending on:
      • Number of participants;
      • Hotel availability;
      • Transportation or airline fares;
      • Currency exchange rates;
      • Travel seasons, including high season and peak season periods.
    2. Unless otherwise stated in the itinerary or quotation, package prices do not include personal expenses.
    3. Personal expenses include but are not limited to:
      • Laundry;
      • Mini bar charges;
      • Personal shopping;
      • Additional baggage fees;
      • Optional tours;
      • Tips (unless included);
      • Other expenses outside the agreed itinerary.

    5. Changes to Itinerary and Travel Arrangements

    1. Indonesia Journey reserves the right to modify the itinerary, schedule, hotel, transportation, or activities when necessary due to:
      • Weather conditions;
      • Safety considerations;
      • Local conditions;
      • Government regulations;
      • Availability from suppliers.
    2. Any changes will be made while maintaining the quality and value of the travel services as much as possible.
    3. Any changes requested by customers after confirmation may be subject to additional charges.

    6. Cancellation by Customers

    1. If customers cancel their trip, cancellation fees will follow the policies of:
      • Airlines;
      • Hotels;
      • Tour operators;
      • Other relevant suppliers.
    2. Payments or deposits made by customers may be:
      • Non-refundable;
      • Subject to cancellation fees;
      • Deducted according to supplier cancellation policies.
    3. Indonesia Journey is not responsible for any losses resulting from customer-initiated cancellations.

    7. Cancellation or Changes by Indonesia Journey

    1. Indonesia Journey reserves the right to cancel, postpone, or modify travel arrangements due to circumstances beyond our control, including but not limited to:
      • Natural disasters;
      • Health emergencies;
      • Government restrictions;
      • Security issues;
      • Other force majeure events.
    2. In such circumstances, Indonesia Journey will make every effort to provide the best possible solution based on supplier policies and applicable conditions.

    8. Flight Arrangements

    1. Flight tickets are subject to the terms and conditions of the respective airlines, including:
      • Flight schedules;
      • Baggage allowance;
      • Flight changes;
      • Refund policies;
      • Rescheduling policies.
    2. Indonesia Journey is not responsible for flight delays, cancellations, or schedule changes made by airlines.
    3. Customers are responsible for ensuring that all required travel documents are valid before departure.

    9. Hotel and Accommodation

    1. Hotels provided will follow the category and information stated in the quotation or itinerary.
    2. If the selected hotel is unavailable, Indonesia Journey reserves the right to provide alternative accommodation of similar or higher standards.

    3. Special requests such as:

      • Connecting rooms;
      • Specific room locations;
      • Early check-in;
      • Late check-out;

      are subject to hotel availability and cannot be guaranteed.

    10. Travel Documents and Visa

    1. Customers are responsible for ensuring they have valid travel documents, including:
      • Passport;
      • Visa (if required);
      • Other required supporting documents.
    2. Visa approval or rejection is solely determined by the relevant embassy or immigration authority.
    3. Indonesia Journey provides visa assistance services but cannot guarantee visa approval.

    11. Customer Responsibilities

    Customers are required to:

    1. Follow the agreed travel schedule and itinerary.
    2. Take care of personal belongings during the trip.
    3. Respect local laws, regulations, cultures, and customs of the destination country.
    4. Maintain proper conduct toward tour guides, drivers, hotel staff, and other service providers.

    Indonesia Journey shall not be responsible for loss or damage to personal belongings caused by customer negligence.

    12. Travel Insurance

    1. Customers are strongly recommended to purchase travel insurance for protection during their journey.
    2. If travel insurance is included in the package, all claims and benefits will follow the insurance company's terms and conditions.

    13. Customer Data Protection

    1. Indonesia Journey respects customer privacy and will protect customer information.
    2. Customer data may be shared with relevant third parties involved in providing travel services, including airlines, hotels, transportation providers, tour operators, and authorities when required.
    3. Customer information will only be used for travel arrangements, administration, and service purposes.

    14. Complaints and Dispute Resolution

    1. Any complaints during the trip should be reported immediately to Indonesia Journey or our representative to allow us to provide prompt assistance.
    2. Complaints submitted after the completion of the trip must be accompanied by relevant details and supporting documents.
    3. Indonesia Journey will make reasonable efforts to resolve complaints professionally and fairly.

    15. Agreement and Acceptance

    By booking any travel service through Indonesia Journey, customers confirm that they have read, understood, and agreed to all Terms & Conditions stated above.

    Indonesia Journey reserves the right to update or modify these Terms & Conditions from time to time according to operational requirements and applicable regulations.

    INDONESIA JOURNEY
    Your Trusted Travel Partner


    IJ . All Rights Reserved