• SAFE & SECURE

    • privacy

    PRIVACY POLICY

    INDONESIA JOURNEY

    At Indonesia Journey, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, website, and travel-related platforms.

    By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

    1. Information We Collect

    Indonesia Journey may collect personal information required to provide travel services, including but not limited to:

    Personal Information:

    • Full name;
    • Date of birth;
    • Gender (if required for travel arrangements);
    • Nationality;
    • Passport or identification details;
    • Contact information such as phone number, email address, and mailing address.

    Travel Information:

    • Travel dates;
    • Destination details;
    • Flight information;
    • Hotel preferences;
    • Tour preferences;
    • Visa and immigration-related documents (if applicable).

    Payment Information:

    • Payment confirmation details;
    • Transaction information;
    • Billing information.

    Indonesia Journey does not store complete payment card details. Payment processing is handled through secure payment providers.

    2. How We Collect Your Information

    We may collect your information through:

    • Website registration or booking forms;
    • Email communication;
    • WhatsApp or other communication channels;
    • Travel inquiry forms;
    • Visa application assistance services;
    • Direct communication with customers;
    • Third-party booking platforms or service providers.

    3. How We Use Your Information

    Indonesia Journey uses customer information for the following purposes:

    • Processing travel bookings and reservations;
    • Arranging flights, hotels, transportation, and tour services;
    • Providing visa assistance and travel documentation support;
    • Communicating travel updates and important information;
    • Improving our services and customer experience;
    • Processing payments and invoices;
    • Complying with legal and regulatory requirements.

    4. Sharing of Personal Information

    To provide travel services, Indonesia Journey may share necessary customer information with trusted third parties, including:

    • Airlines;
    • Hotels and accommodation providers;
    • Transportation companies;
    • Tour operators;
    • Visa processing partners;
    • Insurance providers;
    • Government authorities or immigration offices when required by law.

    Indonesia Journey only shares information that is necessary to complete travel arrangements and does not sell or rent customer personal information to third parties.

    5. Data Security

    Indonesia Journey takes reasonable measures to protect customer information from:

    • Unauthorized access;
    • Loss or misuse;
    • Alteration;
    • Disclosure without permission.

    We use appropriate administrative and technical safeguards to protect personal data. However, customers acknowledge that no internet transmission method is completely secure.

    6. Data Retention

    Indonesia Journey retains customer information only for as long as necessary for:

    • Completing travel arrangements;
    • Maintaining transaction records;
    • Legal and accounting requirements;
    • Resolving disputes or customer inquiries.

    When information is no longer required, we will securely delete or anonymize the data where appropriate.

    7. Cookies and Website Usage

    Our website may use cookies or similar technologies to:

    • Improve website functionality;
    • Analyze website traffic;
    • Remember user preferences;
    • Enhance customer experience.

    Customers may choose to disable cookies through their browser settings; however, some website features may not function properly.

    8. Marketing Communications

    With customer consent, Indonesia Journey may send:

    • Travel promotions;
    • Special offers;
    • New tour packages;
    • Company updates;
    • Travel-related information.

    Customers may unsubscribe from marketing communications at any time by contacting Indonesia Journey or using the unsubscribe option provided.

    9. Third-Party Websites

    Our website may contain links to external websites, including:

    • Airlines;
    • Hotels;
    • Payment providers;
    • Tourism websites;
    • Other service partners.

    Indonesia Journey is not responsible for the privacy practices or content of third-party websites. Customers are encouraged to review the privacy policies of those websites before providing personal information.

    10. Customer Rights

    Customers have the right to:

    • Request access to their personal information;
    • Request correction of inaccurate information;
    • Request deletion of personal data where applicable;
    • Withdraw consent for marketing communications;
    • Ask questions regarding the use of their personal information.

    Requests regarding personal data can be submitted through our official contact channels.

    11. Children’s Privacy

    Indonesia Journey does not knowingly collect personal information from children without appropriate consent from parents or legal guardians.

    Parents or guardians who believe that their child's information has been provided without consent may contact us for assistance.

    12. Changes to This Privacy Policy

    Indonesia Journey may update this Privacy Policy from time to time to reflect changes in:

    • Business operations;
    • Legal requirements;
    • Technology improvements;
    • Customer service practices.

    Any updates will be published on our website with the revised effective date.

    13. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Indonesia Journey through our official communication channels.

    INDONESIA JOURNEY
    Your Trusted Travel Partner

    IJ . All Rights Reserved